FAQ

Measure the width and height of the entire wall. If any part of the wall has a different height, always start from the highest point when measuring. Add at least 5 cm or 2 inches extra in both height and width to be on the safe side if your wall is not completely straight.

All our wall murals are custom made so you can order as many square meters/feet as you need to cover your wall. Carefully measure the width and height of the wall in centimeters (eg width 300 cm height 250 cm) or feet and inches. Add at least 5 cm or 2 inches extra in both width and height to be on the safe side if your wall is not completely straight.

All our murals are printed on the same material and fit perfectly on both walls and ceilings. Please note that the surface must be smooth, clean, dry and sound for wallpapering. Important: While our murals are suitable for ceiling installation, we do not recommend using Peel & Stick for overhead applications.

Our murals are printed on 50 cm wide lenghts. All lengths are numbered, which makes it easy for you to know where to start and which lengths to sit next to each other.

If the design doesn’t fit the size of your wall we sometimes can make manual modifications. Please contact us for more information and to get a quote.

No we do not offer small samples. However, if it is important to you to get a physical product prior to ordering, our recommendation is to order a smaller piece of the wallpaper, minimum order size is one square meter. Please note: Our wallpapers are specially printed to fit the exact measurements you provide. This means that the pattern is customized to your specifications, making each wallpaper unique. Please note that the size of the pattern may vary between the sample and the final wallpaper due to this customization process.

It’s only possible to print your photo as a wall mural if the image is at least one pixel per mm of wallpaper. So to cover a wall with size 360 x 240 cm, you will need an image with minimum resolution of 3600px x 2400px. The resolution determines how sharp your wallpaper will be on the wall. The proportions of the image should match the proportions of your wall – otherwise, some areas will be cut out – but don’t worry you can test how this looks after uploading your image. If you wish to use a higher quality image than the one you upload, simply upload the image in low quality, place your order and reply to your order confirmation with a WeTransfer or Dropbox link and we will happily use this high res image for your customized wallpaper design.

We only support jpeg images

To determine if the image quality is good enough, try uploading your image. Our system will let you know what size is the maximum. To ensure high quality, we will review your image before we print and contact you if we have any questions or suggestions for improvements.

No

- Measure the width and height of the complete wall.
- If any section of the wall has different heights, measure the highest point to cover the whole wall.
- The wallpaper is printed in the exact measurements, so always add a minimum 5 cm (2 inches) to the width and height measurements if the wall is uneven.

When you have placed your order online, we usually manufacture it the very next workday. It is sent immediately, by our partner UPS and the delivery time is:
USA: 2–5 days
Canada: 3–5 days
Europe: 3–5 days
Australia: 4–10 days
Rest of the world: 4–10 days

We want you to love your wallpaper! With us, you always get a 100% customer satisfaction guarantee, so if you are not satisfied, you should never hesitate to contact us.

Printing wallpaper is an advanced process and on rare occasions, mistakes can be made. Always check the wallpaper before hanging it to ensure there are no production defects. If you find any flaws, please contact us before you start installing the wallpaper, and we will replace it with a new one, free of charge. In all events, the limit of liability for any fault or defect in the product shall be to a sum not exceeding the purchase price of the particular goods, and the seller shall not be held liable for any incidental or consequential loss howsoever arising. It is important that the provided instructions are followed to ensure the best results are achieved. We also recommend you use the supplied adhesive or an adhesive that is designed specifically for non-woven wallpapers.

We accept payments with VISA, MasterCard. All payments are handled by a secure service provider

Yes, we ship worldwide. Please choose your country in the country dropdown when placing your order.

We ship our products worldwide. Shipping is always free but depending on your country, local customs and duties may apply which you need to pay to UPS upon or before delivery. For specific information for your country, please contact the local authorities.

When you have placed your order, we usually manufacture it the very next workday. The below delivery times include production and shipping times. All our beautiful products are produced and shipped from Sweden, and once the order has been shipped UPS will send you an Email with tracking details.

Production days 0-2 working days
Delivery EU 2-5 working days
Delivery US 2-7 working days
Delivery Rest of the world 3-10 working days

In the event of a production delay, you can cancel your purchase free of charge. We are not liable for any delays caused by the logistics company. However, our customer service is always there to help you. During campaigns, production and delivery times may be longer.

Of course, we will send the wall mural to the address specified by you upon completing the order.

Yes, the sooner you contact us regarding a change of delivery address, the sooner we can help. Simply reply to the order confirmation or contact us.

In addition to our high-quality wallpapers, we offer the option to purchase wallpaper paste separately. This means you have the freedom to choose your preferred wallpaper paste to ensure a perfect application. Peel & Stick Wallpaper comes pre-pasted.

Once we have delivered your order to UPS you will receive an email with tracking information.

All our wallpapers are printed on a non-woven paper of the highest quality. The paper is reinforced with nylon fibers making the wallpaper stable, meaning that the adhesive can be applied directly to the wall; which makes installation much easier.

All our wall murals are printed with Happy Mattic™, our new soft and non-reflective matte finish. The material adds an exclusive look and touch to your walls.

It's of great importance that the wallpaper is lightfast. Otherwise, it will lose its color after a while. Our production technology is designed to provide optimum resistance to fading.

All our wallpapers are washable, meaning that their surface is resistant to damage, and any domestic dirt or water stains can be wiped with a damp cloth or sponge.

All our wallpapers are printed on a non-woven paper reinforced with nylon fibers that create no VOC (Volatile organic compound) in room temperature. We print with all natural non-toxic color compounds that produce no VOC and our paste is made from modified potato starch that is also non-toxic.

Happy Mattic Peel&Stick™, is our new self adhesive wallpaper. Same exclusive look and touch as our paste the wall quality, just a new easy way to install and remove your wallpaper. Peel & Stick wallpaper is preferable for smaller areas, such as a feature wall. It is usually easier to use regular non-woven wallpaper if you want to wallpaper a large room or several walls. Peel & Stick is not suitable in rooms with significant temperature changes and varying humidity, such as bathrooms.

To install your new mural, the surface of the wall/ceiling must be smooth, clean, dry and sound.

Our wallpapers work great in washrooms with a toilet and sink as they have low humidity. High humidity rooms with a shower or a bathtub are not recommended as the high moisture in the air might damage our wallpapers. Peel & Stick is not suitable in rooms with significant temperature changes and varying humidity, such as bathrooms.

No, our wall murals are made for indoor interiors only.

It's easy and fun to wallpaper! You will find our wallpaper installation guide here

You could find our recommended tools list here

We offer the option to purchase wallpaper paste separately. If you use another wallpaper paste, please choose one suited for non-woven wallpapers. Peel & Stick wallpaper comes pre-pasted.